BOOKING INFORMATION
Whether you’re planning a weekend escape or a longer Sunshine Coast holiday, we want your stay to feel seamless from the moment you book to the day you depart. Below you’ll find everything you need to know about booking and staying in one of our holiday homes.
Check-in & Check-out
Check-in is available from 2pm on your arrival day. Check-out is by 10am on your departure day.
Early check-in or late check-out may be available on request, subject to availability and cleaning schedules.
Booking confirmation
Once your booking is confirmed, you will receive a confirmation email with your stay details. Closer to your arrival date, we will send check-in instructions, property access details, and important information to help you prepare for your stay.
Payments & security deposit
A deposit may be required at the time of booking, with the remaining balance due prior to arrival.
Some properties require a security deposit or pre-authorisation, which will be clearly outlined during the booking process.
Cancellation
Cancellation policies vary depending on the property and booking platform. Please refer to your booking confirmation for the specific terms relating to your stay.
House rules
To ensure a comfortable experience for all guests and to respect our homeowners and neighbours, we ask that you:
- Respect noise guidelines and local community rules
- Do not host parties or events
- Follow the property’s specific house guidelines provided before arrival
- Leave the home in reasonable condition upon departure
Linen, towels & essentials
All homes are professionally prepared for your arrival and include:
- Fresh linen and towels
- Basic bathroom and kitchen essentials
- Starter supplies for your stay
Pet-friendly stays
Many of our homes are pet-friendly. Please check the individual property listing for specific pet policies and notify us in advance if you are travelling with your pet.
During your stay
Our team is available to assist you 24/7 during your stay should you need any help, recommendations, or support. Direct contact details will be provided in your pre-arrival information.
Questions before you book?
If you have any questions about a property or your stay, we’re here to help. Contact our team »
HOLIDAY HIRE
Make your Sunshine Coast stay even more comfortable with convenient hire items delivered directly to your holiday home before you arrive. We work with trusted local providers to offer a range of baby, beach, and lifestyle essentials, so you can travel lighter and settle in faster.
Baby & toddler equipment
Ideal for families travelling with little ones, without the need to pack bulky items.
Available items include:
- Portacots and fitted linen
- High chairs / booster seats
- Strollers
- Baby baths
- Safety gates
- Car seat
- Stair gates
Beach essentials
Everything you need for relaxed days by the water.
Available items include:
- Beach umbrellas
- Beach chairs
- Esky / cooler
- Beach trolleys
- Towels and picnic accessories
- Bodyboards
Lifestyle & comfort extras
Add a little extra comfort or convenience to your stay.
Available items include:
- Extra linen and towels
- Grocery hampers on arrival
- Celebration or welcome hampers
- Mid-stay cleaning services
How to arrange hire items?
Hire items can be arranged after your booking is confirmed. Simply contact our team prior to your arrival and we’ll organise delivery to your property before check-in.
Questions or special requests?
If you need something specific for your stay, let us know. We’ll always do our best to source what you need through our local partners. Contact our team »
FREQUENTLY ASKED QUESTIONS
What time is check-in and check-out?
Check-in is from 2pm and check-out is by 10am. Early check-in or late check-out may be available on request, subject to availability.
How do I access the property?
You’ll receive detailed check-in instructions, access codes, and arrival information prior to your stay.
Is linen and bedding provided?
Yes. All homes include professionally prepared linen, bath towels, and essential starter supplies for your arrival.
Are the homes serviced during our stay?
Stays are generally self-contained. Mid-stay cleans may be arranged on request for longer bookings.
Are any properties pet-friendly?
Many of our homes welcome pets. Please check the individual listing for pet policies and let us know in advance if you’re travelling with a pet.
Is parking available?
Most properties include on-site parking. Details are listed on each property page.
Can we host a party or event?
No. Our homes are located in residential communities and strict no-party policies apply to respect neighbours and homeowners.
What happens if something isn’t working during our stay?
Our team is available to assist you 24/7. Contact details will be provided in your pre-arrival information.
Can I request early check-in or late check-out?
Yes, you can request this prior to arrival. We’ll always do our best to accommodate, depending on cleaning schedules and availability.
What is the cancellation policy?
Cancellation terms vary depending on the property and booking platform. Please refer to your booking confirmation for the specific policy that applies to your stay.
Do you offer long stays or special rates?
Yes. Some properties are available for extended stays. Contact us to discuss availability and rates.
Who do I contact if I have questions before booking?
We’re here to help. Reach out to our team with any questions about a property or your stay.